Governance of Enterprise IT (CGEIT) Certification Practice Exam

When defining the outsourcing strategy for IT, what is the primary focus of the enterprise?

1. Monitor performance of IT resources.

2. Outsource non-core business processes.

3. Mitigate risk associated with technology.

4. Maximize stakeholder satisfaction.

The correct answer is: Maximize stakeholder satisfaction.

The primary focus of the enterprise when defining the outsourcing strategy for IT should be on maximizing stakeholder satisfaction. This means that the outsourcing decisions should align with the expectations and needs of all stakeholders involved, including customers, employees, and shareholders. By prioritizing stakeholder satisfaction, an enterprise can ensure that the IT services provided, whether in-house or outsourced, contribute positively to the overall business objectives and enhance the value delivered. In the context of outsourcing IT functions, this focus leads to careful consideration of how services can be sourced to improve efficiency, service quality, and responsiveness to client needs. When stakeholders see their requirements met effectively, it can help improve their trust in the organization, foster long-term relationships, and drive business success. While the other choices may be important aspects of an overall outsourcing strategy, they do not encapsulate the primary strategic objective as effectively as maximizing stakeholder satisfaction does. Monitoring performance, outsourcing non-core processes, and mitigating risks contribute to the broader goal but still hinge on the end goal of delivering value to stakeholders.